Follow-Up to April 16, 2016 Review ...

More than 3 weeks after forwarding my itinerary for a trip that should have ended 2 days ago (and after repeated attempts to contact WM Customer Service), I received a congratulatory email announcing that my trip details have been updated. The app still shows no upcoming (or completed) trips. The links to the flight details dont work (because the dates have passed).

There was no follow-up from WM Customer Service to explain what happened with my original request, and you can see how effective their issue resolution process is (NOT).

This is what you can expect from the WorldMate Gold service. I cant help wondering if WM is somehow managing to suppress all negative reviews.

HERE IS THE TEXT OF MY RESPONSE TODAY:

Is this your idea of resolving the issue you are supposed to be working on for me? You must be joking!

The attached Congratulations email is for a trip that should have been finished 2 days ago. By coincidence, I had to extend my trip and Im still in Guatemala (leaving in 2 days). I didnt bother to notify WorldMate, since you never loaded the original trip and obviously dont care about me.

The links in the email below dont work—obviously because according to the itineraries I sent you, I dont have any upcoming trips.

Is it possible that your standard of Customer Service is to load the customers trip details 3 weeks after you received them (and only after several complaint emails)—for a trip that is already completed? And without so much as a follow-up email to explain what happened?

Please explain.

stardust denise about WorldMate Travel Plans & Flight Tracker, v7.2